BANKING
“ Transformation is just as much about subtracting the old as it is about adding the new ”
FALGUNI DESAI DIGITAL STRATEGY ADVISOR , FINANCIAL SERVICES , MICROSOFT have a much greater chance of success . Transformations succeed or fail in the middle management layers of a company .” Every bank will have a ‘ values ’ or ‘ mission ’ section on their website ; how much buy-in do these collections of aspirations have ? The real test for post-COVID leadership will be to what extent ‘ culture ’ goes beyond a set of hollow promises . “ Culture is a fuzzy word that ' s often misunderstood ,” concludes Desai . “ I think of culture as the unspoken , but understood , way that things are done . Cultures don ’ t change from the bottom up . Leaders must set the tone at the top and then exemplify the culture in their decisions while empowering others to act .”