PAYMENTUS
there ’ s only nine . That ’ s a big statement ,” says Haskins as she explains how Monsters can help a customer assess the status of their billing and payment system in its current state .
“ You have different teams within a biller agency that are trying to solve different problems , so it ’ s never just a siloed purchase . It ’ s a finance purchase that also includes the person in charge of customer experience and support . Ultimately , you might have two monsters over here and three over there – and some of them overlap in ways that you don ’ t know .”
CRUNKUS – “ THE MISFIT ”
Companies dealing with this
Monster will recognise the need to develop their user experience as an important component of the payment function . Crunkus is made to look ugly to represent how the system looks on the front end and will ultimately equate to a dissatisfying user experience .
Taming Crunkus can be done by creating a convenient , easy to use means of paying bills , any-time payment solutions , increasing flexibility , and providing users with more options for viewing their bills .
102 September 2023