PAYMENTUS
of an organisation so they can focus on the problems they need to solve and pick the right solution for them .
This could be in the early stages whereby a client is still operating with a legacy system and is yet to transform to a digital process , something more niche like understanding there is a lack of cohesion and communication between systems that they have in place , or a more real-time challenge like cybersecurity that impacts the most sensitive areas of the business .
While the idea has grown to now include nine monsters , Paymentus initially recognised six different pain points that are common across the majority of its customers and the actions needed to tame them and create long-term improvements :
– all without the scariness that such heavy conversations may imply .
In addition , the many titles and skill sets that go into solution searches and ultimately decision makers range from finance to customer service , to of course IT . However , oftentimes understanding and uncovering the “ why ” organisations need to solve for this or that is as critical as the vendor they choose . Sharing and identifying the problems along with educating the many hidden pitfalls truly brings together all the needs
• Clunky payment experiences that place barriers in front of users throughout their payment journeys ( Brock )
• Incohesive reporting and reconciliation of siloed solutions that don ’ t work together as they have been added on top of each other piece by piece ( Argus )
• Legacy systems that impact the entire process but seem impossible to change , making it more difficult to digital offerings ( Ingrid )
• Outdated payment platforms and sluggish systems that get in the way of seamless transactions ( Mort )
• Vulnerability in systems resulting in cybersecurity risks that sting billers in the transaction process ( Stinger )
• Poor user experience and an unattractive user interface that makes it tricky for the person using the platform to make a payment ( Crunkus )
“ I would say most of our billers are dealing with a half dozen or more at a time , and
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