Welcome to Biller City
BROCK – “ THE BLOCKHEAD ”
We ’ ve all been at that stage of payment with multiple stages thrown in , information to complete , and security to be dealt with . This is caused by Brock , and as tired as customers are with clunky payment experiences , he also has an exhausting job putting barriers in the way .
Brock could be the monster scaring away customers in the payment stage as the time it takes to complete payment information or the sheer level of detail required , may just be too much for everyone .
“ Customers start to understand these common problems that span multiple departments and affect their consumers significantly , and begin to ask ‘ what other issues do we have ?’”
NICOLE HASKINS VICE PRESIDENT OF SALES & MARKETING , PAYMENTUS
Paymentus addresses the key problems that arise on a day-to-day basis . Chris Trainor , Vice President of Growth and Strategic Partnerships at Paymentus , explains the specific approach taken by clients that often results in the greatest positive impact .
“ In our experience working with thousands of billers , including more than 25 Fortune 500 companies , the most important step in a successful modernisation journey is a mindset shift .”
“ Inertia ( Ingrid ) is a powerful and dangerous anchor that hinders progress . To counter this dynamic , we ’ ve designed our platform , integration capabilities , and onboarding experiences to simplify change for the billers , enabling modernisation
104 September 2023