PAYMENTUS regardless of a biller ’ s perceived and real constraints .”
“ Organisations that are challenged by legacy and outdated solutions cannot resolve those issues with outdated thinking . Those that apply broad , cross-functional solutions focused on elevating their user experiences have the best outcomes .”
Suboptimal user experience is the domain of Brock . Taming him means reducing the number of barriers in the payment process to create a fast , simple way to complete a transaction with less friction in the customer ’ s preferred interaction channel . This ethos is what led to the expansion of the Instant Payment Network to include bill presentment and payments through digital wallets like PayPal ,
INGRID – “ THE FROSTBOUND ”
Stuck with a legacy system or an outdated way of working ? This is likely a result of Ingrid ’ s wrath as she ensures systems aren ’ t to evolve any time soon . This makes them heavy and cumbersome and the user will be dying to get their hands on a newer , simplified solution .
This usually consists of outdated payment systems and legacy solutions , creating an overwhelming reluctance to transform . But , this is where customers must break free and implement AI and machine learning to improve the speed of interactions — a chatbot solution to assist users being a great example .
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