reshaped my relationships with clients ; my connections are so much stronger .” At the end of the meeting the client fills out the remaining information in the full Online Fact Find . Decru ’ s credit manager reviews the information in the morning and points out any omissions for the client to complete . “ The tool really engages the client and provides a lot of confidence when you couple it with proven face-to-face strategies ,” he says . Over 2019 , more than 20,000 fact finds were created and distributed by Loan Market brokers , with almost 85 % of the network using the tool . Decru then rounds out the digital process by sending documents to the client to sign electronically through eSign , powered by Onespan Sign . This means the client has a completely paperless end-to-end journey which saves time for both the client and broker .
The Online Fact Find and using Onespan Sign were part of Decru ’ s digital overhaul in 2019 . A member of Loan Market ’ s Elite Group , he has enhanced database e-comms , Google Reviews and his Instagram and Facebook profiles over that year .
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