COVID-19 : Don ’ t get lost in the data
COVID-19 : Don ’ t get lost in the data
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163 for shaping technology ’ s evolution . He captures the essence of his strategy in three principles : 1 ) all engineering is grounded in client objectives ; 2 ) a primary goal of the executive should be to create an environment that empowers line-level employees to identify and solve problems in order to achieve high-level client objectives ; and 3 ) In order to effectively integrate technology such as AI or straightthrough processing , in domains such as claims handling it is critical to first model the claim process with its macro and micro workflows , as well as the myriad decision nodes that occur throughout the workflows .
Critical to the engineering of technology centered around the needs of the client , Raedeke states , is providing a unified ecosystem for each client . “ A company like Crawford has a wealth of capabilities around the globe , so establishing a unified experience for our clients is critical . Our clients ’ objectives can be expressed in a number of ways : take care of my people , reduce my total cost of risk , execute the process my way , and so on . Our ecosystem gives our clients a unified way
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