DLL
“ We are creating products that are informed by what our customers want and need . This is critical ”
DANIELA WEITMANN HEAD OF DIGITAL TRANSFORMATION , DLL
our customers , we really don ' t think of them in that traditional supplier / customer relationship sense . What we ' re looking to do is really create a partnership with equal contributions to the outcome for each party . It would be easy to say we provide payment solutions for our partners , but our partners need many more things than just some way to pay . They need new ideas . They need new access to markets . They need training . They need tools . They need new products and services .”
DLL aims to bring more customer-friendly options , such as utilisation products , and scale it across DLL ’ s long list of partners and geographies . Rafe says , “ It is very important and vital to our success that we really understand the customer needs . And then leveraging those needs to identify commonalities across different channels , geographies and industries , and create scale . How does one industry benefit from the learnings of another and vice versa ?
“ Our global reach is putting us in a position to simplify the equation . It creates easier access . And if we can create easier access through these types of partnerships , it ' ll poise us to really accelerate our growth , and more importantly , the growth of our partners .”
74 September 2021